Terms of Service

Description of Service

Onlure is a creator marketplace connecting:

• Small Businesses – Discover and book local creators through AI-powered matching
• Creators – Set your rates, get discovered, and earn commission-free

User Accounts

3.1 Account Registration: You must provide accurate, current, and complete information during registration and keep your account information updated.

3.2 Account Security: You are responsible for maintaining the confidentiality of your password and for all activities under your account.

3.3 Age Requirement: You must be at least 13 years old to use Onlure. Some campaigns may have additional age restrictions.

User Roles and Responsibilities

Small Businesses

• Must provide accurate business information
• Are responsible for honoring all bookings and agreements with creators
• Must comply with all applicable advertising and consumer protection laws
• Cannot discriminate against users based on protected characteristics

Creators

• Must accurately represent their services and capabilities
• Must fulfill agreed-upon deliverables for bookings within fourteen (14) calendar days of acceptance, unless an alternative deadline is agreed in writing through the Platform (see Section 5A)
• Must deliver content that substantially conforms to the booking description
• Must request an extension by contacting support@onlure.ca before the delivery deadline expires if unable to meet the deadline
• Must disclose material connections when required by law
• Are responsible for content created for business partners
• Failure to deliver by the Delivery Deadline constitutes a material breach of these Terms and the Creator Service Agreement formed at booking acceptance

Payments and Bookings

5.1 Creator Payments: Creators set their own rates and receive 100% of their booking fees. Onlure does not take commission on creator earnings.

5.2 Payment Processing: Payments are processed through Stripe. By using Onlure, you agree to Stripe's terms of service.

5.3 Booking Agreements: Bookings create direct agreements between businesses and creators. Both parties are responsible for fulfilling their agreed-upon obligations.

Creator Service Agreement & Delivery Obligations

5A.1 Formation of Agreement: When a Creator clicks "Accept Booking" and checks the acknowledgment checkbox on the Platform, a binding Creator Service Agreement ("CSA") is formed between the Creator and the Brand for that specific booking. The CSA incorporates these Terms of Service by reference. The Creator's click constitutes an electronic signature under Ontario's Electronic Commerce Act, 2000.

5A.2 Delivery Deadline: Unless otherwise agreed in writing through the Platform, the Creator must deliver all booked content within fourteen (14) calendar days of acceptance (the "Delivery Deadline"). The Delivery Deadline is displayed to the Creator at the time of acceptance and recorded in the booking record.

5A.3 Extension Requests: A Creator who anticipates missing the Delivery Deadline must email support@onlure.ca before the Delivery Deadline expires. Extensions are granted at Onlure's sole discretion. An approved extension replaces the original Delivery Deadline.

5A.4 Creator Warranty: By accepting a booking, the Creator represents and warrants that: (a) they have the capacity and intent to deliver the agreed-upon content by the Delivery Deadline; (b) the delivered content will substantially conform to the booking description; (c) the content will be original and will not infringe any third-party intellectual property rights; (d) they will comply with all applicable laws, including the Competition Act (Canada) and the Canadian Code of Advertising Standards, including disclosure of the sponsored nature of the content.

5A.5 Non-Delivery Consequences: Failure to deliver by the Delivery Deadline without an approved extension constitutes a material breach. Onlure reserves the right to impose graduated consequences:

• First occurrence: Account suspension for thirty (30) days and a full refund to the Brand
• Second occurrence: Permanent account termination and a full refund to the Brand

In all cases of non-delivery, the Creator remains liable for the full booking amount regardless of whether they have withdrawn the funds.

5A.6 Refund and Clawback: If a Creator fails to deliver, Onlure may initiate a refund to the Brand through the original payment method. The Creator authorizes Onlure to: (a) reverse any payment transfers made to the Creator's connected payment account; (b) deduct the amount from the Creator's future earnings on the Platform; (c) pursue recovery through legal action in the courts of Toronto, Ontario, including recovery of all amounts owed plus reasonable legal costs and court fees. This authorization survives account termination.

Prohibited Conduct

Users may not:

• Engage in fraudulent redemptions or create fake accounts
• Exploit platform vulnerabilities or engage in system abuse
• Harass, abuse, or harm other users
• Upload malicious code or attempt to breach platform security
• Violate any applicable laws or regulations
• Scrape, data mine, or use automated systems without permission
• Impersonate any person or entity

Intellectual Property

7.1 Platform Content: All Onlure trademarks, logos, and platform content are owned by Onlure and protected by intellectual property laws.

7.2 User Content: You retain ownership of content you upload but grant Onlure a worldwide, non-exclusive license to use, display, and promote your content on the Platform.

7.3 Campaign Content: Business users grant permission for Creators to share campaign content for promotional purposes as agreed upon in bookings.

Data Protection and Privacy

7A.1 Privacy Policy Incorporated: Our Privacy Policy forms part of these Terms and is incorporated by reference. By using the Platform, you agree to it. Together, these Terms and the Privacy Policy are the privacy and data protection agreement between you and Onlure.

7A.2 Roles: For personal data a business collects from its own customers, the business is the data controller and Onlure acts as a data processor. Onlure processes that data only on the business's documented instructions, which these Terms and the business's settings on the Platform constitute.

7A.3 Connected Commerce Platforms: Where a business connects a point-of-sale register or online store (Square, Clover, or Shopify), Onlure receives only the narrow field set described in section 2.5 of the Privacy Policy. Onlure does not receive or store cardholder data, customer names, or the individual items in a customer's basket, and uses this data solely to attribute a completed purchase to the campaign that drove it.

7A.4 No Sale, No Secondary Use: Onlure does not sell personal data. Data obtained through a connected commerce platform is never used for advertising, profiling, or training machine-learning models.

7A.5 Security: Onlure encrypts data in transit (TLS) and at rest, encrypts connected-platform access credentials using AES-256-GCM, and limits internal access to personnel who require it to operate the service.

7A.6 Subprocessors: Onlure uses the subprocessors listed in section 4 of the Privacy Policy and remains responsible for their handling of personal data.

7A.7 Retention and Deletion: Personal data is retained as described in section 6 of the Privacy Policy. A business may disconnect a connected platform at any time from its dashboard, which deletes the stored access credentials and stops all further collection. Deletion requests can be made to support@onlure.ca.

7A.8 Incident Notification: Onlure will notify an affected business without undue delay after becoming aware of a personal data breach affecting that business's data.

Payment and Fees

8.1 Booking Payments: Payments for creator bookings are processed through Stripe. Creators receive 100% of their booking fees with no platform commission.

8.2 Refunds: Refund policies for bookings are determined by individual agreements between businesses and creators.

8.3 Processing: All payments are processed securely through Stripe. You agree to Stripe's terms of service.

Termination

9.1 By You: You may terminate your account at any time through account settings.

9.2 By Us: We may suspend or terminate accounts that violate these terms, engage in fraud, or pose security risks.

9.3 Effect of Termination: Upon termination, you lose access to your account and any pending earnings or bookings.

Disclaimers

• Uninterrupted or error-free service
• That bookings will be fulfilled by either party
• The accuracy of user-generated content
• The quality or safety of products/services offered through bookings

Limitation of Liability

Indemnification

You agree to indemnify and hold Onlure harmless from any claims, damages, or expenses arising from your use of the Platform, violation of these terms, or violation of any rights of another person or entity.

Dispute Resolution

13.1 Governing Law: These Terms of Service and any Creator Service Agreement formed hereunder are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

13.2 Exclusive Jurisdiction: The parties irrevocably submit to the exclusive jurisdiction of the courts of the Province of Ontario, sitting in the City of Toronto, for any legal proceedings arising out of or relating to these Terms, any Creator Service Agreement, or any booking on the Platform. Each party irrevocably waives any objection to venue in such courts, including on the grounds of inconvenient forum.

13.3 Internal Resolution: Before initiating any legal proceeding, the parties agree to first attempt to resolve the dispute through Onlure's internal dispute process by contacting support@onlure.ca. Onlure will respond within five (5) business days.

13.4 Mediation: If internal resolution fails, either party may propose non-binding mediation administered by a mediator in Toronto, Ontario, with costs shared equally. Mediation is voluntary and does not waive either party's right to pursue legal action.

13.5 Preservation of Court Rights: Nothing in this section limits either party's right to seek injunctive relief or to bring a claim in the Ontario Small Claims Court for disputes within its monetary jurisdiction (currently $35,000).

Changes to Terms

We may update these Terms of Service from time to time. We will notify users of material changes via email or platform notification. Continued use of the Platform after changes constitutes acceptance of the new terms.

Contact Information

For questions about these Terms of Service, please contact us: